Privacy Policy

At Business Automation Ireland ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. This applies to all visitors to our website, prospective and current clients, and customers served by our clients through systems we build or manage.

1. Who We Are

Business Automation Ireland is a trading name of HRZ Automation Ltd., registered in Ireland. Business Automation Ireland is a technology consultancy based in Dublin, Ireland. We provide business process automation and digital solutions primarily to Irish small and medium enterprises (SMEs).

Our email is: [email protected]

We are the data controller of personal information you provide to us via our website and direct interactions. In some cases, we may act as a data processor on behalf of our clients.

2. What Data We Collect

We may collect and process the following categories of personal data:

Website Visitors: IP address, browser type, pages visited, cookies, and general analytics data.

Potential Clients: Name, business name, contact details (email, phone), and any information you provide via consultation forms.

Clients: Business information, contact details, billing data, project preferences.

End Customers of Clients: Any data submitted through forms we set up (e.g., name, phone, email, birthday), strictly within the scope defined by the client.

Interaction Data: In some cases, we may collect metadata and analytics information about how end customers interact with the digital solutions we’ve built for our clients (e.g., form submissions, website heatmaps, click paths), for the purpose of improving solution performance and user experience. This data is always collected in accordance with our role as a data processor and under the terms of our agreement with the client.

3. How We Collect Data

Directly through web forms, consultations, emails, or calls

Automatically through cookies and analytics tools

Through third-party tools used in automation workflows (with appropriate safeguards in place)

4. How We Use Your Data

To communicate with potential and current clients

To design and deliver business automation services

To manage client accounts and provide supportTo analyze website traffic and improve user experienceFor legal and compliance purposes (e.g., tax records)

When acting as a data processor for our clients, we process customer data solely on their instructions and under a Data Processing Agreement (DPA).

5. Legal Bases for Processing

We rely on the following legal bases to process your data:

Consent (e.g., newsletter sign-up)

Contractual necessity (e.g., delivering services to clients)

Legitimate interest (e.g., business development and site analytics)

Legal obligations (e.g., financial and tax compliance)

6. Who We Share Data With

We may share data with:

Third-party platforms and integrations used to enable our services (e.g., workflow automation, analytics, messaging). These providers process data on our behalf under appropriate contractual and security safeguards.

Service providers (e.g., hosting, analytics, CRM, automation platforms)

Legal or regulatory authorities if required

Contractors or consultants helping us deliver services (under strict NDAs)

We do not sell personal data.

7. International Data Transfers

Some of our service providers (e.g., cloud platforms) may store data outside the EEA. We ensure appropriate safeguards are in place (e.g., EU Standard Contractual Clauses).

8. Data Retention

Client project data: Retained for the duration of our business relationship and up to 6 years thereafter for legal and compliance purposes. Upon termination of the engagement, clients retain ownership of all data collected through their systems. They may request a final export of their data. After the termination period, unless otherwise agreed, we securely delete our copies of client data.

Web form submissions: Retained for 12 months unless otherwise specified in the client agreement.

Analytics data: Retained according to cookie policy settings or service defaults. Any third-party analytics linked to client projects will remain accessible by the client where applicable and within the bounds of their own accounts and tools.

Clients are encouraged to download or request their data before the retention period lapses. We remain committed to honoring client data ownership and privacy throughout and beyond the duration of our services.

9. Your Rights

You have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Object to or restrict certain processing

Withdraw consent (where applicable)

File a complaint with the Data Protection Commission (DPC)

To exercise your rights, contact us at [email protected]

10. Cookies

Our site uses cookies for functionality and analytics. You will be notified on your first visit. If you wish to reset or manage your cookie preferences, you can do so by clearing your browser cookies at any time. This action will prompt the cookie notice on your next visit, allowing you to make a new choice.

11. Security

We use industry-standard security measures to protect your data including secure servers, access controls, and encryption where applicable.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with an updated effective date.

Contact Us:

Business Automation Ireland

[email protected]